1. Order

How can I order online?

Ordering with us is very easy: After you have selected the desired items and placed them in your shopping cart, you can place the order via the button "Checkout". From then on you will be guided through all steps by our system.

We recommend that you set up a customer account for the order. As a new customer this is possible in the process of ordering. If you already have an account, you can simply log in with your user data. Of course, we also offer orders without registration, just click on "Order as a guest" during the order process and follow the next steps. The customer account has numerous advantages, you can find more information here.

Can I order by phone?

Unfortunately, it is currently not possible to order by phone.

A customer account only provides advantages for you! By creating an account you will be able to shop faster, be up to date on an orders status, keep track of the orders you have previously made, and use the services provided (e.g. store your voucher balance). If you click on "Order as a guest" on the order form, you will not have your own customer account. This means that when you place a new order, you will have to enter all data again and you will not be able to track your order in our system. Of course, we also offer orders without registration.

Is there a minimum or maximum order value?

We are happy to have you as our customer, no matter how much or little you want to purchase from us. Therefore we do not have a minimum order value or a maximum limit. However, from an order value of 15 Euro the delivery within Germany is free of shipping costs.

How can I view my previous orders?

To view your previous orders, log in to our website with your user data (e-mail address and password). To do this, you must have created a customer account before or during your order. There you will find an overview of your previous orders under "My account" in the menu item "Previous orders".

Can I cancel my order if it has not yet been shipped?

Of course, as long as the order has not yet been shipped, you can cancel the order. If you have an account, you can easily change it via the website. Log in with your user data (e-mail and password) and go via "My account" to the menu item "Previous orders". There you can cancel your current order. If you have not created a customer account and ordered "as a guest", you have to cancel the order manually. Simply contact us by phone (+49 9441 68 32 121) or e-mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

Can I change my delivery address for an already confirmed order?

Absolutely, it is possible to change your order afterwards - but only as long as your order has not yet been processed by us. If you have an account, you can easily check the status of your order on the website and change the address. Log in to the website with your user data (e-mail and password) and go to the menu item "Previous orders" via "My account". There you can see the status of your current order. If it says "Pending", the delivery address can still be changed. If you have not created a customer account and ordered "as a guest", you must contact us to make the changes. Simply contact us by phone (+49 9441 68 32 121) or e-mail (info@bavarian-caps.de) and we will be happy to arrange this for you.

Are international orders possible?

Yeah, sure! If you wish, we can even try to deliver it to Timbuktu. You can find an overview of the shipping and payment conditions for individual countries here. If your place of residence is not listed there, please contact us directly and we will find out how we can arrange it for you. But let us give you a warning: For longer distances you usually have to pay double-digit shipping costs.

What do I do if my desired item is out of stock?

Don't worry, as long as your desired item is not a sold out limited edition, it will be available again sooner or later. The current status is listed under the respective products. If a delivery time (e.g. 3-4 days) is indicated there, you can order the item normally and rely on the delivery. If it says "Delivery time: currently out of stock", we don't have the item in stock and are working on offering it as soon as possible. However, if it says "Delivery time: completely sold out" it means that the product was a limited edition and will no longer be sold. There is another special case here: With collaborative articles (e.g. sports club caps), a certain part is usually sold via us and a certain part via the collaborative partner - so if you're lucky, you'll find your desired article in their webshop. All information can be found in the respective product descriptions. If you do not find the information you are looking for online, feel free to contact us at any time.

What happens after I complete my order?

After completing your order in our webshop, you will receive an order confirmation by e-mail, which contains the desired payment method as well as your invoice and delivery address in addition to the articles. We will then process your order and ship the goods.

How can I be sure that I have placed my order correctly?

You can check your order either simply via the order confirmation sent to you by e-mail or via your customer account. If you have registered before placing your order and placed your order with us, you can simply log in and go to "Your account" under the menu item "Previous orders".

Can I order using mobile devices?

Yeah, of course! You can also order something from us from your tablet or smartphone. Just visit our shop via your mobile internet browser, the display of the website has been optimized especially for mobile devices. We haven't developed our own app yet, but we plan to do so in the future.

Is shopping secure in your shop?

The most important thing for us is that you feel in good hands here - and of course this means that we treat your data with the utmost care. We adhere to the applicable data protection regulations and statutory provisions, you can find more detailed information here.

We will only use the data you provide to process orders and improve our services. Without your consent we will of course never pass them on to third parties! For the additional security of your data we use the SSL procedure, it encrypts your personal data, which you send to us, so that third parties cannot see it. What you can do personally for more security: Your own password in your customer account is the most important protection for your data. Never pass it on and avoid making it accessible to others. If you find anything strange in the order processes in your customer account, please contact us by phone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de), then we will check it together. Please note: Calls from abroad may be subject to fees depending on your tariff.

2. Payment

Which payment methods are accepted?

In Germany you can choose between the following payment methods: PayPal, prepay/bank transfer, paydirect, credit card, SEPA direct debit and voucher. You will find all further information on payment conditions in Germany and abroad in this overview.

When and how do I get my invoice?

After completing your order in our webshop, you will receive an order confirmation by e-mail, which contains the desired payment method as well as your invoice and delivery address in addition to the articles. This confirmation corresponds to the invoice. If you need a separate invoice for your documents, this is of course no problem. Please contact us by mail: info@bavarian-caps.

To which bank account do I transfer the invoice amount?

After ordering on prepayment you should receive an order confirmation by e-mail with the necessary payment information. If this e-mail does not arrive, please have a look at your spam folder, maybe it has accidentally been dropped there. Please always quote your invoice number in your bank transfer, otherwise we can only assign the payment with difficulty - and this can lead to lengthy delays in the shipping process.

This is our bank account:
Bavarian Caps GmbH
IBAN: DE72 7505 1565 0011 3677 29
BIC: BYLADEM1KEH
Reference: Your invoice number (can be found in the order confirmation)

When will my return be refunded?

Of course we will try to process your return as soon as possible. The purchase amount will then be credited within 14 days of receipt of your return, always according to the payment method you chose when placing your order.

3. Shipping & Delivery

What are the shipping costs?

The shipping costs within Germany are 1,45 Euro. From 15 Euro order value the shipping within Germany is free. A list of shipping costs to other countries can be found here.

How long is the delivery time?

You can find the estimated delivery time for each item in our webshop. Generally, you can rely on us and the package should arrive within the specified time. The delivery is done by DHL. As soon as your ordered goods are on their way, you will receive a DHL parcel number by e-mail to track the shipment. You can also check the status of your parcel at any time.

To which countries do you deliver?

If you wish, we can even try to deliver it to Timbuktu. You can find an overview of the shipping and payment conditions for individual countries here. If your place of residence is not listed there, please contact us directly and we will find out how we can arrange it for you. But let us give you a warning: For longer distances you usually have to pay double-digit shipping costs.

What shipping service providers will deliver my parcel?

We ship your parcels with our shipping partner DHL.

Can I have my order delivered to a packing station?

Of course! Just have your Post-ID number ready and order to your packing station as you would with any other online ordering method.

Can I track the status of my shipment?

Of course! If you have set up a customer account with us before placing your order and have ordered via this account, you can simply log in and call up your order under the heading "My account" in the menu item "Previous orders". There you will see whether your order has already left our warehouse (a distinction is made between "Pending", "In process" and "Shipped"). The delivery of our parcels then is handled by our shipping partner DHL. Shortly after it has left our warehouse, you will receive a DHL parcel number by e-mail to track the shipment. With this number you can log in online on the DHL portal and check the status of your parcel easily and at any time.

Can my delivery address differ from my billing address?

Sure, yeah. You can have your order delivered to an address other than your billing address, e.g. your workplace. Simply enter your desired delivery address under the heading "Delivery address" during the ordering process.

Why does my order come in multiple packages?

If you order with us, you want to have the articles at home as soon as possible, of course. In exceptional cases, however, if one of the items you ordered is not available within a short time, we may split your order into several partial deliveries. In this way, we ensure that you receive the ordered items as quickly as possible.

What can I do if I receive a damaged parcel or defective goods?

An item sent by us is defective or damaged? We are really sorry! We check our goods before shipping with the greatest care - but admittedly: It can happen that our eagle eyes have overlooked something. Should the goods delivered by us be damaged or in any way not be okay, then please contact us directly and we will discuss the next steps. After all, you should be satisfied in the end!

Please do not give the products to the tailor without prior agreement. After an initial modification on your part, we can unfortunately no longer take back the articles. You can reach us either by phone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff. After all, you should be satisfied in the end!

Is there also express delivery?

There is no explicit express delivery in our shop. However, we do our best to process and ship every order as quickly as possible.

I have received an item that I have not ordered - what now?

Oh, no! We're really sorry, we didn't mean to cause you any trouble. We would like you to contact us directly and discuss how we can best arrange this for you. Please contact us by phone (+49 9441 68 32 121) or by mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

4. Returns & Refunds

You don't like the item you ordered or it doesn't fit properly? No problem at all! The contract cancellation with us is quite simple:

Schaubild einfügen

You will find the return form on the back of the delivery note in your package. Just fill it out and send it back to us within 14 days. You can find all other cancellation options and general information on cancellation here.

If you can't find the form from the package, just copy these sentences into a Word document, print it out and add the missing information - of course we'll accept that, too ;)

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/received on (*)
- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper communication)
- date (*) Mark as

Send this to:
Bavarian Caps GmbH
Donaupark 22
93309 Kelheim
Germany

Alternatively, you can send us this form or a similar letter by e-mail to info@bavarian-caps.de . You will then receive a confirmation and instructions on how to proceed.

How can I make a complaint about an item?

An item sent by us is defective or damaged? We are really sorry! We check our goods before shipping with the greatest care - but admittedly: It can happen that our eagle eyes have overlooked something. Should the goods delivered by us be damaged or in any way not be okay, then please contact us directly and we will discuss the next steps. After all, you should be satisfied in the end!

Please do not give the products to the tailor or to the shop without prior agreement. After an initial modification on your part, we can unfortunately no longer take back the articles. You can reach us either by phone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

Is a direct exchange of a returned item possible?

Sure, we want to make it as easy as possible for you and avoid unnecessary effort. For an exchange, please use the revocation form you receive with your mail package, fill it out and send it back together with the product. If there are any questions left or you think it might be too complicated, please contact us directly and we will discuss the individual process. You can reach us either by phone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de). Please note: For calls from abroad fees may apply depending on your tariff.

Within what period can I return an item?

Didn't you like our product? Too bad - but no problem! For the return we grant you a period of 14 days. You have two options: Send us a revocation in advance by e-mail and then the return by post or simply send us the goods directly together with the printed revocation form by mail (you receive it in the package with your order). The deadline is met if you send the goods before the 14-day deadline. Further Information on returns can be found here.

Do I have to pay for the return shipment?

In short, yes. We pay the way out, the customer pays the way back. Starting from a minimum order value of 15 Euro the purchase is free of shipping costs, i.e. you save the costs, which arise for the sending of your order. Since we are a start-up and we care about sustainability and environmental protection, we want to avoid a careless and excessive amount of packages.

Excluded from this payment rule are of course complaints and defects, for which you are not responsible. If you are not sure whether this is the case for you, please contact us, either by phone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

Where can I hand in my return package?

Wherever you like! There are no preferences or given rules, you can use the shipping service of your choice.

Will I receive confirmation of receipt of my return?

We try to make the return process as transparent as possible for you. As soon as you have submitted the revocation by e-mail or indicated it in the web shop, we will confirm it for you. Then you send the goods back and we will refund the money. You will receive another message as soon as the return of your goods is completely processed.

If you have the feeling that something is strange, please contact us and have your customer number ready. You can reach us either by phone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

How do I get my money back?

The refund will always be made in the way you have specified as the payment method. For prepayment, credit card payment, SEPA direct debit and paydirect, we will refund the amount to your respective account. If you pay with PayPal, the amount will be credited to your PayPal account.

How long does it usually take for my return to be credited to me?

Once we have received and verified your return, the invoice amount will be credited within 14 days using the payment method you chose when placing your order. For prepayment, credit card payment, SEPA direct debit and paydirect, we will refund the amount to your respective account. If you pay with PayPal, the amount will be credited to your PayPal account.

What address should I send the return to?

Please send your return to the following address. Don't forget to enclose the return form or a similar letter so that we can identify the sender of the parcel. Otherwise there may be delays in the further processing of your return.

Please send the package to:
Bavarian Caps GmbH
Donaupark 22
93309 Kelheim

Can I return online purchased goods in the shop?

Basically, yes. You are welcome to bring the return to our store, but this only works in our flagship store in Kelheim. The invoice amount will also be credited to your account via the payment method you chose when ordering (within 14 days). For prepayment, credit card payment, SEPA direct debit and paydirect we will refund the amount to your respective outgoing account. If you pay with PayPal, the amount will be credited to your PayPal account. A payment in cash is not possible.

Our flagship store is located in Donaupark 22, 93309 Kelheim, Germany. The opening hours are:
Tuesday, 15:00 to 18:00 o'clock
Thursday, 15:00 to 18:00 o'clock
Saturday, 10:00 to 13:00 o'clock

5. Coupons

Where can I buy a coupon?

Coupons can be purchased either in our webshop under the heading "voucher" or in our flagship store in Kelheim. You can choose between different predefined amounts and choose whether you want to receive the voucher digitally or by mail. If you order online, you will receive a confirmation e-mail similar to a goods order after completing the order. The coupon works with a coupon code, which must be entered with the order.

How do I redeem my coupon online?

Redeeming a coupon in our webshop is actually quite simple: It works with a coupon code that must be entered when ordering. With coupons you can only buy items in our webshop, you cannot buy another coupon with it. If your voucher credit is not sufficient for the purchase, you can pay the balance simply with the payment methods offered in the shop. You can also deposit the voucher credit in your customer account or view and redeem it in the webshop/shopping cart.

But be careful! You can use your coupon only before the end of the order process, it can not be charged afterwards. Your voucher credit cannot be paid out in cash. The vouchers do not earn interest.

Can I have my coupon subsequently be credited against an existing online order?

No, unfortunately, that is not possible. You can use the coupon only before the end of the order process, it can not be charged afterwards. However, you can deposit the coupon credit in your customer account - then you will have it on your next order. In addition, your voucher credit cannot be paid out in cash.

My coupon code doesn't work, what could be the reason?

That's strange, it shouldn't be like that! But together we will certainly find a plausible explanation. If, despite checking upper and lower case, Caps Lock removal and pressing the refresh button, you have not made any progress in solving the problem, please contact us - we will be happy to support you! You can reach us either by phone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

Can I also withdraw a coupon in cash?

No, unfortunately that is not possible. You can only redeem it online when buying goods.

What if the amount of the order exceeds the value of the coupon?

If you want to order more than your coupon value, that's no problem! If your credit is not enough for your purchase, you can simply pay the balance using the payment methods offered in the shop.

What happens if I return my goods ordered with a voucher?

Of course you can also return the goods ordered with a voucher. If you have paid your order exclusively with a voucher, the amount of the return will be credited to your voucher code. This happens as soon as your return has been processed by us.

If your order amount has exceeded the amount of your voucher and you have paid the additional amount with another payment method, this amount will be refunded to you via your additionally selected payment method when booking the return. The amount you paid with your voucher will be credited to your voucher code.

Can the balance be paid to me?

No, unfortunately that is not possible. You can only redeem the voucher online when buying goods.

What happens if I lose my coupon code?

If you've lost your coupon code, it'll be tricky. The best thing to do is to contact us directly and we will see if and how we can help you. You can reach us either by phone (+49 9441 68 32 121) or by mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

6. About the Products

Are there size tables for reference?

We want to make sure that you are thoroughly satisfied with your BC product - and that includes finding the right size for you online without a lot of hassle. Unfortunately, we can't take the final assessment from you, but we want to support you as much as possible: You will find a size consultant or size tables for each individual product under the "Size" tab. If you're still unsure, you can of course contact us at any time - in most cases we can give you a few tips based on experience. Another option would of course be to go to one of our shops and try the products first-hand. You can find all information about the retailers here. But beware: Most retailers do not stock our complete line. Please contact them for more information so that you don't travel for nothing.

Can I wash the caps?

Our caps can be washed and groomed by all means. However, they are not suitable for washing in a vending machine, the high-quality fabric is too sensitive for this (some fabrics can become matted, the artificial suede can become rough, the shape of the shield can be damaged by powerful spinning). You can however carefully soak, soap and rinse the fabric of the cap by hand. So far this has worked well for everyone. Without great risk!

How can I prevent my products from getting damaged or destroyed during washing?

Actually, it's very easy: Just stick to the washing instructions on the sewn-in piece of paper. Just like all textile products. It says what you should do and what you shouldn't do, even if, for example, only hand washing is possible. If, for example, you wash your T-shirt at 30°C and then follow the recommendation, everything stays as it should be.

Can I have my cap embroidered individually?

Unfortunately not at the moment. As a start-up, we can only produce caps in larger quantities and cannot offer individual productions. Our tip, if you still want to have your unique Bavarian Cap: Buy the original cap from us first and then have it uniquely customised by a tailor.

7. Sustainability at Bavarian Caps

Our approach to sustainability

Our homeland and our earth are close to our hearts. All you have to do is walk through the Bavarian forests with open eyes, climb rocky peaks and jump into turquoise mountain lakes - quickly you realize: we have to preserve our beautiful nature and fight climate change. This means for us clearly: to keep CO2 emissions in production and supply chains as low as possible and to compensate them.

We are aware of our responsibility. The success of emission reductions depends on voluntary and consistent action by industry in the industrialized countries - and we, as a small company, are also prepared to make our contribution. It is our desire to focus on long-term sustainability in the manufacture and supply chain of our products. This does not yet work 100%, we are quite honest - but we have started with the first steps. You can read how we offset our CO2 emissions here.

It is also important to us not to be a part of the ecologically problematic fast fashion industry. That's why we only sell extremely high-quality products that last a long time and can be worn a lot. As far as possible, we try to produce regionally or nationally and obtain our materials from reliable sources. Which of our products, for example, have already been produced climate neutrally, knitted from organic cotton or produced regionally can be seen online under the respective article in the "Special Features" section.

Declaration of sustainable products

We try to ensure long-term sustainability in the manufacture and supply chain of our products, to produce regionally or nationally as far as possible and to obtain our materials from reliable sources. That doesn't work 100% yet, we are honest - but we have started to take the first steps in the right direction. You can see which of our products have already been produced climate neutrally, knitted from organic cotton or produced regionally online under the respective article in the " Special Features" section.

We believe that we must not ignore our climate responsibility. This is why the greenhouse gas emissions of our company and our products got checked by “Fokus Zukunft GmbH & Co. KG” and offset by purchasing climate protection certificates for 2020. With these certificates we now support three climate protection projects under the sovereignty of the United Nations. For the compensation of our greenhouse gases we have received the award "climate-neutral company" and for our caps "climate-neutral product". The certificate is only valid for one year, after which it must be renewed.

Greenhouse gases are distributed evenly in the atmosphere. It therefore makes sense to avoid emissions where costs are lowest. In addition, projects in developing and emerging countries contribute to improving the economic, social and ecological situation and support the achievement of the United Nations' sustainability goals. For emerging and developing countries, emissions trading is a key driver for the transfer of clean technologies and sustainable economic development. We agree with what the Intergovernmental Panel on Climate Change has to say: The avoidance of emissions costs only 0.6 % of the annual value added, while the elimination of damage costs many times as much in the case of a "continue as is" approach.

The climate impact associated with our company and products has been calculated by Fokus Zukunft GmbH & Co. KG as follows: The CO2 footprint is approx. 298 tons of CO2-equivalent pollutants per year. For Example: on average, one German citizen causes about 10 tons of CO2 per year due to his lifestyle. We believe that this cannot continue unnoticed - that is why we have acted.

We have decided to cooperate with Fokus Zukunft GmbH & Co. KG, we have selected three projects that we now support.

Reforestation in Uruguay: Guanaré Forest Plantations
The Guanaré Forest Plantations project in Uruguay has set the goal of creating more storage capacity for CO2 through reforestation. The project covers a total of 21,298 ha of land previously grazed by beef cattle. Forest plantations have now been established there to produce high-quality, durable wood products and to store large quantities of carbon dioxide from the atmosphere. The forests are mainly based on Eucalyptus grandis plantations in 22-year rotations, which are managed with pruning and two to three thinning operations to obtain high diameter logs suitable for sawing and veneering. The practices are compatible with the FSC standard for sustainable forest management. Planted forests remove carbon dioxide from the atmosphere and store it in various carbon pools (surface and underground biomass, soil, litter, non-tree vegetation, deadwood and harvested wood products). Click here for more information.

Strictly monitored forest management in Para (Brazil)
The ADPML Portel-Para REDD Project is located in a rapidly changing region characterized by forests, rich in valuable timber species, illegal logging, unclear land use laws, widespread land speculation, generally weak law enforcement and severe poverty. In this environment the risk of deforestation of the valuable tree population is very high. Therefore, the main objective of the project is to prevent illegal logging in native forests in order to achieve CO2 storage of 10,564,630 tCO2e over a period of 41 years. Such an objective will be achieved by managing the land in the form of a "private nature reserve" through the development and implementation of a management plan. This plan includes a rigorous monitoring and enforcement plan that builds on the experience of ongoing monitoring activities in the region since 2008. Further information can be found here.

Wind energy helps to meet the increased energy demand in India
The main purpose of the project is to generate clean electricity from renewable wind energy sources. BhilwaraGreen Energy Limited is the promoter of the proposed project activity. The Project Activity comprises the installation of 33 wind turbines with a capacity of 1.5 MW each in Satara District, Maharashtra. The electricity generated from this project activity will be supplied to the state electricity distribution company of Maharashtra Limited. Power generation from wind power is a clean technology, as neither fossil fuels nor greenhouse gases are released. As a result, the project activity has led to a reduction in greenhouse gas emissions as electricity generated from fossil fuel power generation is displaced in the regional grid. The average annual reduction in greenhouse gas emissions from this project activity is 73,789 tCO2e. The implementation of this project leads to a sustainable development of the region. Further information can be found here.

8. Retailers & Shops

Can I also buy the products in a shop?

Of course! We have two nice flagship stores. One oft hem is located in our home town Kelheim, where you can get the complete product range - with the exception of currently sold out goods of course. The other one is in the center of munich. Here you can find the location and opening hours of both shops. We also have numerous other retailers who stock our articles. You can find an overview here. A small hint: The retailers usually have only a part of the assortment in stock, so if you are looking for something specific, it's best to call the retailer beforehand.

Is there a list of retailers where I can buy your items?

You can find an overview of the retailers who stock our products here.

How do I know that my desired item is also available in the shop?

Of course it's really annoying if you plan to buy a product, run to the store and then it no longer is in stock - we can understand that! So if you want to be on the safe side, you can find out beforehand: In our flagship store in Kelheim you will surely get all the products that are listed as available in our online webshop. In munich you should call to be safe: +49 89 693132980. However, our retailers usually only have a part of our product range in stock. So if you're looking for something special, call them first. You can find the overview of the retailers including contact details here.

How can I become a retailer?

Do you have a shop and are interested in adding our products to your product range? Great, we are happy about that! Then please contact our Sales Manager Walter Koeppen directly, he will discuss everything else with you.

Walter Koeppen
phone +49 160 90 87 58 18
mail walter.koeppen@bavarian-caps.de

Creating a customer account in our webshop is super fast and easy. Click on the little guy in the upper right corner of the homepage to open a small window. Then click on "Create account". Then you will be guided through the registration process and only have to follow the instructions given. You can also create an account during your first order. In both cases, you will enter an email address and set a secret password. This will allow you to log in in the future. Make sure that you never pass on your password and that it is not accessible to other people - this is the only way to protect your personal data.

Do I have any costs if I register?

No. The creation and use of a customer account is a service that we offer you free of charge. We want to make the shopping experience in our webshop as pleasant and stress-free as possible - with the help of the customer account it will be faster, easier and more transparent for you.

Will my data be resold to third parties?

Data trading is not an option for us, I promise! For us, the most important thing is that you feel comfortable with us - and that we treat your data with the utmost care. We adhere to the applicable data protection regulations and statutory provisions, you can find more detailed information here.

We will only use the data you provide to process orders and improve our services. Without your consent we will never pass it on to third parties, of course. For the additional security of your data we use the SSL procedure, it encrypts your personal data, which you send to us, so that third parties cannot see it.

How can I change my password or how can I reset my forgotten password?

If you have your old password ready and want to change it, you can do this easily by yourself: On the website, click on the little guy in the top right corner and go to "My Account". Then you will be shown various options, click on "Change password". The rest is self-explanatory.

But if you forgot your password, it's just a little tricky. Simply contact us directly, we have the IT experts in-house and will take care of it! You can reach us either by phone (+49 9441 68 32 121) or by mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

Can I edit my data independently?

Of course, you can edit most of the data in your customer account yourself. On the website, click on the little guy in the top right corner and go to "My Account". Afterwards you will be shown various options, the rest will be self-explanatory.

How can I delete my account?

You want to leave us? What a pity! Remember that this will delete your order history and you should check your voucher balance. If you want to delete your account, it's very easy: Click on the little guy in the top right corner of the website and go to "My Account". Then you will be shown various options, here you will find "Delete account".

10. About Bavarian Caps & Contact

Who are you guys actually?

Got a little time? Then let's start from the beginning. (But don't worry: For all of you with a little less interest in the history of the creation, there's also the short version below.)

So, pay attention.

In September 2014
... Peter was at the Oktoberfest in Munich, and as it should be - after all he is a true Niederbayer - of course in traditional costume from head to toe. Something you need to know because you don't know Peter: Normally, Peter wears caps every day (yes, really, since ever and always). A real Capaholic so to speak. So here it comes: Back then, in September 2014, he did not! Because: There were simply no caps suitable for the costume. And as a true Niederbayer you naturally want to cultivate the local tradition and not look like an idiot. Well, in the end it actually happened to Peter a few times on the Wiesn that he met acquaintances and colleagues who didn't recognize him, without a cap: "Oh Peter, it's you! I didn't recognize you at all, without a cap." That's about how it was.

And then Peter realized that things couldn't go on like this and discussed this problem directly with his buddies at home in Kelheim. A real Capaholic indeed.

The idea was born, much thought was given to it.
... and in April 2015 the time had come: The small start-up "Bavarian Caps" was founded. Finally there should be caps in a style suitable for traditional costumes and the local tradition should be continued and redefined. Bavarian Caps then launched the simple and timeless "Edelweiss Cap" in dark and light grey - five friends, two caps, one vision. The portfolio was quickly expanded and further innovative and unique product lines were added. And what's special about it is that it all came into being and grew without "business angels" or outside involvement. Just five boys, their elbow grease and all their passion. The classic Edelweiss Cap is still selling today - and has become a true classic for traditional costumes and everyday life.

And what about today?
Since 2014, when Peter walked across the Wiesn almost unrecognized due to the missing cap, a lot has happened. Bavarian Caps doesn't only consist of five friends anymore, it is an established fashion brand and releases one highlight after the other. Today, the small company, which is still based in Kelheim, Germany, develops products in cooperation with Bavarian Bundesliga clubs, artists and small and large breweries. With the project "Bayern unsere Biere" Bavarian Caps was even awarded the "Golden Beer Idea" of the Bavarian Brewers' Association in 2019 (Wowser!). Well and the most important thing: Peter can finally wear a cap to the traditional costume at the Oktoberfest - so it was worth it.

And for everyone with a little less time:
Bavarian Caps GmbH is a start-up from Kelheim in Lower Bavaria, which was founded in April 2015 by five friends. The idea of the company was to make caps suitable for traditional costumes and to think further and redefine the local tradition. With the simple and timeless "Edelweiss Cap" in dark and light grey, Bavarian Caps entered the market at that time. The portfolio was rapidly expanded and further innovative and unique product lines were added.

In the meantime Bavarian Caps has become an established fashion brand with a large reach, especially in areas close to the Alps in Germany, Austria and Switzerland. Today not only caps belong to the assortment, but also shirts, Lederhosen and winter goods. Today the small enterprise, which still is located in the hometown Kelheim, develops products also in co-operation with Bavarian Bundesliga clubs, musicians and large as well as small breweries. With their project "Bayern unsere Biere" Bavarian Caps was awarded the "Golden Beer Idea" of the Bavarian Brewers' Association in 2019.

How can I contact you?

You have an offer for us that we can't refuse? We would be pleased to hear from you. You can reach us either by telephone (+49 9441 68 32 121) or by e-mail (info@bavarian-caps.de). Please note: Calls from abroad may be subject to fees depending on your tariff.

How do I become your cooperation partner?

Do you like our products and you would like to collaborate with your brewery or sports club? Then simply contact our Marketing Manager André Lang:

André Lang
Telephone: +49 9441 / 66 80 381
Email: andre.lang@bavarian-caps.de

Are there any open jobs?

We're not looking for employees right now. If you still want to send us an speculative application for a holiday job or the like, please send your complete application to info@bavarian-caps.de.

How can I share my suggestions or feedback with you?

We always appreciate your tips, praise and constructive criticism. Send a mail to info@bavarian-caps.de or contact us via Facebook or Instagram.